Privacy Policy

At Complete Merchant Solutions, we place the highest importance on respecting and protecting the privacy of our customers. Our most important asset is our relationship with you. We want you to feel comfortable and confident when using our services. Therefore, we would like to share with you the following principles that govern our information practices and other privacy aspects of our Web site. Throughout this policy, we refer to information that personally identifies you as "personal information."


We protect your information

We work to protect your personal information from loss, misuse or unauthorized alteration by using industry-recognized security safeguards. We use both internal and external resources to review our security procedures. Our employees are trained and required to safeguard your information.


More about how we protect your information

We protect the confidentiality and security of your personal information by using industry-recognized security safeguards such as firewalls, coupled with carefully developed security procedures to protect your information from loss, misuse or unauthorized alteration. Whenever we ask for sensitive information, such as credit card numbers, we encrypt it as it is transmitted to us.


Our employees are trained and required to safeguard your information and, using physical, electronic and procedural safeguards, we restrict access to personal information to those employees and agents for business purposes only. Additionally, we use internal and external resources to review the adequacy of our security procedures.


We tell you how we use your information

When we ask you for information, we will tell you, or it will be clear, what we need to know to fulfill your request and how the information you provide to us will be used. Because of the financial nature of our business, we do not knowingly request or receive any information from children.


We do not sell or rent your personal information to anyone. We do not share your personal information with anyone outside of Complete Merchant Solutions for their promotional or marketing, use.


If you are a business partner or prospective business partner, review our privacy practices that apply specifically to you.


We tell you about our relationships with third parties

We have limited relationships with third parties to assist us in servicing you, for example, by fulfilling customer requests or providing customer and technical service. These service providers are contractually required to maintain the confidentiality of the information we provide them. Additionally, we have business partners that provide services, some of which are co-branded. We clearly identify partner services and sites. When you request any of these products or services, you are permitting us to provide your personal information to the partner to fulfill your request. We may disclose your information if we are required to by a law enforcement action such as a court order, subpoena or search warrant.


We tell you how we use Web technology

Like many Web sites, we use technology, such as cookies, that allow us to make your visit to our Web site easier by recognizing you when you return and help to provide you with a customized experience.


You can contact us

If you have questions or concerns about Complete Merchant Solutions' collection, use, or disclosure of your personal information, please contact the Privacy Team or write us at:


Complete Merchant Solutions, LLC.
815 West University Parkway
Orem, UT 84058-5901

Or call us at 1-877-267-4324.



Complete Merchant Solutions is a Registered ISO of Commercial Bank of California, Los Angeles, CA; Chesapeake Bank, Kilmarnock, VA; and Deutsche Bank AG, New York, NY.
American Express requires separate approval.

All trademarks, service marks, and trade names that are referenced in this material are the property of their respective owners.